Frequently Asked Questions

We’re on a mission to help busy people eat well. We work with local farmers and food makers, as well as our own team of chefs, to make that happen. We have neighborhood markets in the heart of Cole Valley, Cow Hollow, and North Beach, San Francisco, where you can do all your regular grocery shopping - from produce to meats to prepared chef’s meals to wine.

Or, if you’re too busy to make it to the market, we’ll deliver your order from our market to you. You can order for same-day delivery from our mobile app (available for both iPhone and Android) and we’ll get you your order within a few hours. Simply download the app, create an account, and start shopping! At checkout, you’ll be able to select your preferred delivery time window and submit your order. If you have any questions during the process, don’t hesitate to reach out to us at hello@lukeslocal.com.

We also offer a Family Style Catering service - perfect for office meetings and weekend events alike! Our catering menu changes seasonally and offers a wide selection of main courses, salads and sides, wraps, and desserts. You can order everything on our catering menu directly from our website. If you’d like more help with planning a menu for an upcoming event, you can reach us at hello@lukeslocal.com or 415-643-4510.

Unfortunately, we are unable to fill custom requests for our prepared foods. We list all of the allergens on each product page— if you have a specific allergy, please contact us at orders@lukeslocal.com for more information on our prepared foods.

Same-Day delivery orders must be in by 5pm that evening in order to receive deliver that same day.

We require at least 2 hours’ notice for cancellations of Same-Day delivery orders to provide a full refund. We require 48 hours’ notice or more for a full refund on Family Style Catering orders. We can provide a 50% refund on cancellations made with 48-24 hours’ notice. Any less than 24 hours’ notice cannot receive a refund.

Yes! We re-use all of our bags, cold packs and insulated bags. You can leave your packaging outside for our delivery driver to pick-up when they deliver your next order. If you don’t plan on ordering another order, you can re-use or recycle our packaging as you like— we are currently unable to make separate stops to pick up packaging.

The shelf life of our prepared meals varies between 5-6 days. Our salads have a shelf life of 4 days. All meals list the “Sell By” date on their label. Our meals and salads are best enjoyed fresh and we don’t recommend freezing.

If you would like to send a gift mealbox to a friend, enter your friend’s address in at checkout on the app to make sure it will go to the right address. When checking out, enter your own billing info into the billing field.

We do not currently offer nutritional facts for any of our prepared foods. We will always list all ingredients and any allergens in each product description page.

We currently offer Same-Day delivery all over San Francisco. We offer delivery of our Family Style Catering service in San Francisco, South Bay and parts of the East Bay (Oakland, Alameda, Berkeley, Emeryville, Albany). If you live in an area that we do not currently deliver to, let us know at orders@lukeslocal.com— we are always looking to expand our delivery area!

All deliveries placed through our mobile app have a delivery fee of $5.99.

The delivery fee for Family Style Catering orders delivered within San Francisco is $15. The delivery fee for Family Style Catering orders delivered in the East Bay and South Bay is $30.

For most Same-Day deliveries, you don’t need to be home to accept your delivery— we can deliver boxes to your porch, to your doorman, or wherever is convenient for you (we encourage you to leave this information in the “your delivery notes” section when you place an order).

However, if you have purchased alcohol in your delivery, someone over 21 will need to be home in order to receive and show proof of their age.

For Family Style Catering deliveries, it’s often best if you are there to receive the delivery. If you won’t be there, please let us know where to leave it in your delivery notes, and we’ll do our best to pack the delivery with ice so it stays fresh.

Luke’s offers a selection of fully prepared house-made sides and house-smoked turkeys, as well as fresh birds from Branigan’s Turkey Farm, Mary’s, and Willie Bird, as well as locally made desserts & pies from local bakeries like Batter Bakery, and Upper Crust, and Little Bee. It’s all available for pick-up at our Cole Valley Market and Cow Hollow Market, or for delivery right to your door.

Click on "Thanksgiving" and you'll see all of our Thanksgiving options! Choose from our house-made sides, roasts, fresh produce, and other local vendor goods to build your meal.

At checkout, select Delivery or Pick-up (available at both locations!).

Submit your cart and you're all set! :)

All around SF, the East Bay, and the South Bay.

Tuesday, 11/23, and Wednesday 11/24 between 2-5pm or 5-8pm each day.

At our Cole Valley market or Cow Hollow market on Tuesday, 11/23, and Wednesday, 11/24, between 2-8pm each day.

We are happy to honor and and all adjustments up until Monday, November 22nd, after which point, we will not be able to make any adjustments.  Reach out to orders@lukeslocal.com and we'll get you taken care of!

Yes - our team of chefs prepares all sides fully cooked with instructions on how to reheat. We also smoke our turkeys in-house, which gives them a really unique, delicious flavor. They arrive in oven-safe containers so it’s easy for you to prepare everything for your holiday meal!

Nope - our chef team has cooked them almost all the way through, so that when the reheating instructions are followed, your turkey will be cooked through perfectly and ready to serve.

Yes. Every side or meal will come individual reheating instructions on the label of the meal or side.

Our house-made smoked turkeys will be available for preorder through our online store for pick-up or delivery on Tuesday, November 23rd and Wednesday, November 24th. And just in time for all your Friendsgiving needs, they will also be available for purchase from our deli, starting Tuesday, November 17th.

We’re super excited to offer a wide variety of pies from Batter Bakery, Upper Crust, and Little Bee.

They’re available for pre-order on under “Holidays” here on the website, and will be available to purchase in our store by mid-November!

From Friday (11/19) - Sunday (11/21) in store,  we are offering 10% off on 3 to 5 bottles, and a 20% discount at 6 bottles or more!

Each of our house-made sides serves approximately 6 people. Each whole smoked turkey is deboned (so it may appear smaller and weigh less) and feeds 6-8 people. Each half turkey (also deboned) serves 3-4 people.

Select which bird you’d like online through our website!

Our chefs recommend cooking for about 18 minutes per pound.

Willie Bird Ranch

Willie Bird Ranch has been operating in Sonoma County, CA since 1948. Their free-range turkeys are raised on organic grains and are certified to be free of artificial pesticides and chemicals.

Branigan's

Branigan's Turkey Farm is a third generation family farm, established in Woodland, CA in 1942. Their turkeys are raised 6-8 weeks longer than other turkeys, making for a meatier and more flavorful turkey.

Mary's Heritage

Mary's Heritage turkeys are richly flavored, succulent, and juicy, with a larger proportion of dark meat. The excellent flavor is a result of their free range lifestyle.

Mary's Free-Range Heritage turkeys are based on the Narragansett breed of turkeys - one of the first ones that existed in the United States.  They're allowed to roam in areas four times as large as commercial turkey ranches allow, and their flavor shows it! They breed naturally as well as run and fly. These extra activities result in larger thigh meat and slightly less breast meat than found on a typical turkey. All of these traits result in a superior tasting turkey that takes less time to cook than a regular turkey!

The Benedetti family began raising turkeys in the rolling oak studded hills of Sonoma County in 1948. Willie Bird Turkeys are free-range, eat a 100% vegetarian, corn and grain diet free of antibiotics. These broad breasted turkeys are nationally known for their superior quality, tenderness and taste.

The Branigan family has owned and operated their turkey farm since 1942.  Their white broad breasted birds are fed organic, vegetarian feed sourced from neighboring farms.  When the birds are old enough, they are allowed to freely roam on pasture. Branigan's meets animal welfare standards and are regularly inspected by the county. Because of the way they are processed, their birds retain less water and have a higher fat to meat ratio making for a juicier, more flavorful turkey. Branigan’s turkey farm proudly adheres to organic practices - their turkeys eat all organic, non-GMO feed.

About a pound and a half of raw meat will give you a good amount of cooked meat per person (plus leftovers!)

Our chefs recommend about a gallon of water to 1 cup of salt and a half cup of brown sugar - about the ratio you want. You can also add spices and herbs to flavor as you like. Let the turkey brine overnight (24 hours). If you’re brining your turkey, we advise you take it out of the brine the day before you cook it and allow it to dry out in the fridge. This will help crisp the skin.

Nope! By the time you receive your turkey, it will be brought to a temperature that’s ready to be cooked.

No, all the turkeys are deep-chilled - so kept at a low temp (26-32 degrees) to best preserve freshness since there are no added preservatives. They aren’t frozen, and by the time you receive them they will be fresh and ready to go.

Raw turkeys will be arriving at the store on November 16th.