Open Position - Deli Shift Lead
About Luke’s Local
Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate three vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach and a forth coming soon in Inner Sunset on 9th Ave! As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us!
About the Job
As the Deli Shift Lead, you are responsible for being the leadership presence on the floor and behind the line throughout your shift. You are expected to be the PIC (Person In Charge) and will often be responsible for opening and closing the store. In addition to your department responsibilities, you oversee the following:
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Supervising employees and assisting with tasks as necessary, including daily PIC check-ins with all staff
- Distributing work evenly among all staff, assigning duties to specific employees based on role and skills
- Communicate with vendors and place regular orders to ensure successful daily operations of the deli
- Assist Store Manager and Assistant Manager in coordinating breaks as needed
- Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in-store shopping, to the experience at checkout
- Training new and current staff in all departments
- Work with the Commissary Kitchen team to keep an open and consistent line of communication between the kitchen and the store
- Manage accurate tracking and reporting of waste
- Handling customer issues and managing conflicts
- Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
- Ensure food safety standards and a high standard of cleanliness are being met at all times
- Foster a sense of pride in your workspace and the food you provide
- Maintain and hold team accountable to all Daily Line checklists
- Work with Store Manager and ASM to attend to maintenance and repair needs
- Maintaining a positive, equitable work environment for all staff
Competencies
- High standard of cleanliness
- Excellent customer service
- Good communication skills
- Friendly, team-player
- Good work ethic
Work environment
- Office & sales floor of retail grocery stores
Physical demands
- Must be able to lift 25 lbs
- Must be able to spend 6-8 hours per day on your feet
Preferred education and experience
- Experience with retail, preferably grocery
- Experience with food preparation, service, and safety
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
FLSA Classification
Non Exempt-Hourly
Pay Range
$25-29/hour
Reports to
Store Manager
