Open Position - Deli Shift Lead

About Luke’s Local

Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate four vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach and a fourth in the Inner Sunset on 9th Ave. As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.

About the Job

As the Deli Shift Lead, you are responsible for being the leadership presence on the floor and behind the line throughout your shift. You are expected to be the PIC (Person In Charge) and will often be responsible for opening and closing the store.Flexibility to work weekends and holidays is a required component of this role; all Deli Shift Leads must be available to work at least one weekend day regularly. In addition to your department responsibilities, you oversee the following:

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervising employees and assisting with tasks as necessary, including daily PIC check-ins with all staff, including daily PIC check-ins with all staff
• Distributing work evenly among all staff, assigning duties to specific employees based on role and skills
• Communicate with vendors and place regular orders to ensure successful daily operations of the deli
• Assist Store Manager and Assistant Manager in coordinating breaks as needed
• Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in-store shopping, to the experience at checkout
• Demonstrate consistent work attendance
• Training new and current staff in the Deli and Kiosk departments
• Work with the Commissary Kitchen team to keep an open and consistent line of communication between the kitchen and the store
• Manage accurate tracking and reporting of waste
• Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
• Maintain clean and orderly space on the floor, in the walk-in, and in the back rooms according to Company protocols
• Ensure food safety standards and a high standard of cleanliness are being met at all times
• Foster a sense of pride in your workspace and the food you provide
• Maintain and hold team accountable to all Daily Line checklists
• Work with Store Manager and ASM to attend to maintenance and repair needs
• Maintaining a positive, equitable work environment for all staff
• Participate in mandatory quarterly department inventory counts
• Communicate and collaborate with co-workers, supervisors, team members, and/or outside contacts in a timely and appropriate manner and in line with our Communication Code of Conduct

Competencies

• High standard of cleanliness
• Excellent customer service 
• Good communication skills
• Friendly, team-player
• Good work ethic

Work environment

Office & sales floor of retail grocery stores

Physical demands

• Must be able to lift 25 lbs
• Must be able to spend 6-8 hours per day on your feet

Preferred education and experience

•  Experience with retail, preferably grocery
•  Experience with food preparation, service, and safety

Required education and experience

• Food Handler’s Certificate

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

FLSA Classification

Non Exempt-Hourly 

Pay Range

$25.50-29.50/hour

Benefits

• Medical insurance, with employer contribution of up to 100%
• Dental insurance, with 70% employer contribution
• Vision insurance, with 50% employer contribution
• Paid sick leave
• Paid vacation - up to 2 weeks per year
• Paid volunteer days
• Pre-tax 401k savings account
• Storewide employee discount of 20%
• Daily staff meal
  
• Pre-tax commuter benefits savings account
• Regular review & raise cycles
  
• Professional development and mentorship program

Reports to

Store Manager 

Interested? Apply here.