Open Position - Deli Shift Lead



About Luke’s Local

Luke's Local is an independently-owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate a bustling brick and mortar market on Cole and Parnassus in the heart of Cole Valley, and a second market in Cow Hollow that opened in November of 2020! Luke’s offers a same-day grocery delivery and pick up service from both locations. As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.



About the Job

As a Shift Lead, you are responsible for being the leadership presence on the floor throughout your shift. You are expected to be the MOD (Manager On Duty) and will often be responsible for opening and closing the store. In addition to your department responsibilities, you oversee the following:



Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Supervising employees and assisting with tasks as necessary
  • Distributing work evenly among all staff, assigning duties to specific employees based on role and skills
  • Assist Store Manager and Assistant Manager in coordinating breaks as needed
  • Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in-store shopping, to the experience at checkout
  • Training new and current staff in all departments
  • Manage accurate tracking and reporting of waste
  • Handling customer issues and managing conflicts
  • Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising
  • Ensure food safety standards are being met at all times
  • Balancing cash drawers and preparing cash deposits
  • Maintaining a positive, equitable work environment for all staff



Competencies

  • High standard of cleanliness
  • Excellent customer service 
  • Good communication skills
  • Friendly, team-player
  • Good work ethic



Work environment

  • Office & sales floor of retail grocery stores

 

Physical demands

  • Must be able to lift 25 lbs
  • Must be able to spend 6-8 hours per day on your feet

 

Preferred education and experience

  •  Experience with retail, preferably grocery
  •  Experience with food preparation, service, and safety

 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

FLSA Classification

Non Exempt-Hourly 

 

Pay Range

$19-24/hour

 

Reports to

Store Manager / Line Manager

 

 

Interested? Apply here.

25% OFF YOUR FIRST ORDER

Use code "FROMTHEMARKET" for 25% off your first order on our Luke's Local grocery app!