Open Position - Store Manager
COW HOLLOW STORE MANAGER
As the Store Manager you are in charge of all operations at the Cow Hollow Market. You are the main point of contact for the store experience, scheduling, department budgeting, cash management, training, and overall profitability of the store. You will manage all store department leaders and supervisors. The Cow Hollow Store Manager reports directly to the Director of Retail Operations.
RESPONSIBILITIES
STORE EXPERIENCE
- Ensure excellent customer experience
- Oversee music selection in collaboration with Director of Retail Operations
- Enforcing uniform and overall appearance to customer and representation of brand
- Accurate pricing clearly marked for all products
- Daily department checklists maintained
- Maintaining a fully stocked and well merchandised store
- Assist as needed in all aspects of floor operations (cashier, deli, stocking)
- Assist in monthly community workshops
- Ensure best in class phone protocols for customer questions, including prompt & attentive responses, seamless transfers of calls, and daily checks of all phones’ voicemails
- Monitor and respond to all incoming Cow Hollow Market email inquiries
STAFFING
- Directly manage all store staff scheduling to ensure labor budgets are met
- Oversee comprehensive onboarding & training for all new store staff
- Conduct weekly Supervisor Meeting and individual 1:1s with store supervisors to encourage clear communication and accountability
- Oversee the management by department of hiring and termination of floor staff
- Coordinate staffing adjustments when issues/call outs arise to ensure excellent customer service
- Assist and manage employee breaks
ACCOUNTING
- Oversee daily cash counting and reconciliation
- Cash deposits and change orders
- Secure till management systems to ensure accurate cash handling
- Ensuring every vendor delivery has an invoice and PO to match and it sent properly to the accounting department
- Manage weekly execution of Rolling Inventory, including setting up and executing Stocktakes according to store map and schedule
- Improving (and at a minimum maintaining) store profitability
REPORTING
- Weekly tracking & input of actual vs. goal labor spend in Union Flash Report
- Write & send Weekly Gross Margin by department and Floor Labor Report every Sunday
- Weekly and Monthly Store P&L management
- Cashier time and sales reports
MAINTENANCE & COMPLIANCE
- Ensure a fully functional physical infrastructure at 2190 Union
- Refrigeration Service
- Alarm System
- Electric/Plumbing
- POS
- Sidewalk power washing schedule
- Daily Cleaner relationship
- Quality Control & Compliance
- Temp logs
- Properly posted labor signs
- Food safety
- CalOsha
